AI Solutions · VoIP Architecture · Process Automation
Building telecom automation and AI systems that work in production.
I'm the Operations Manager at TeleCloud with 15+ years in telecom. I build internal tools that automate real business processes: billing pipelines that move hundreds of deals monthly, AI voice agent platforms running inside production VoIP portals, revenue assurance systems that catch money leaking through reconciliation gaps. If it touches NetSapiens, integrates with billing systems, or requires middleware that can't fail, I've probably built something like it.
A cheaper AI model can be production-ready when the process around it is structured: clear context, firm prompting, documented standards, and escalation rules.
The AI skills gap is real and measurable. Anthropic's research confirms what power users already know: connecting systems matters more than writing better prompts.
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