What I'm Working On

Multi-tenant AI voice agent platform inside NetSapiens customer portals. Telnyx handles the voice layer. Each tenant gets isolated agents with role-based access and server-side API proxying so no credentials touch the browser. Currently building prompts for customers to test with.

Dashboard for analyzing customer call recordings at scale. Calls are transcribed and run through AI to surface insights across every conversation. Gives visibility into call quality, trends, and patterns without anyone having to listen to recordings manually.

AI agent that reviews every support ticket before it reaches a human queue. When a tech puts a ticket into QC status, the agent reads it, checks for required technical detail, and sends incomplete tickets back with what's missing. No human needed for completeness checks. Built entirely with Claude Code, runs on Anthropic Haiku. Processed 30 tickets in its first two days for $2.60, replacing manual QC work. Next: auto-generating SOPs and KB articles from validated tickets.

This site. March has been busy on this front. Google Search Console connected, all 26 pages submitted, SEO passing 136/136 checks. Generated and WebP-converted hero images for all 11 blog posts (17MB down to 980KB). Cloudflare locked down: HTTPS everywhere, HSTS, min TLS 1.2. First networking post live: whether SMBs should buy UniFi at Micro Center. Scout published his first bylined article in February.

Middleware that moves closed HubSpot deals to Rev.io billing. A state machine handles pricing sync, duplicate prevention, and a double-approval step, with a human gate before anything goes live.

Joint provisioning portal where customers and project managers collaborate in a single workspace. Replaces the back-and-forth of traditional VoIP provisioning with a shared workflow.

Continuous automated auditing between NetSapiens and Rev.io. Runs three parallel audits (extensions, phone numbers, call center agents), normalizes data across both systems, and flags discrepancies: unbilled services, orphaned billing, quantity mismatches, and product mapping errors. Replaces manual spreadsheet reconciliation that was stale before it was finished.