Building Enterprise Voice Platforms · AI Intelligence Pipelines · Production Infrastructure
I'm Matt Gavin, a telecom and infrastructure engineer based in New Jersey. I build and manage enterprise VoIP platforms, AI-powered voice intelligence systems, and the infrastructure that keeps them running.
My work focuses on NetSapiens VoIP deployments, SIP/SRTP voice engineering, and building AI pipelines that turn voice recordings into actionable business intelligence. I handle everything from multi-tenant call routing to real-time transcription systems to infrastructure automation at scale.
This isn't theoretical work. These are production systems serving real businesses — handling thousands of calls daily, processing voice data in real-time, and staying up when it matters. I build systems that scale, monitor themselves, and actually solve problems.
2020 - Present
Managing NetSapiens VoIP deployments for enterprise customers. Building AI-powered voice intelligence pipelines for call recording, transcription, and analysis. Automating infrastructure deployment and monitoring across distributed telecom systems.
2018 - 2020
Designed and deployed virtualized infrastructure for business applications. Built automation tools for provisioning, configuration management, and monitoring. Implemented high-availability architectures for mission-critical services.
2015 - 2018
Managed Linux server environments, network infrastructure, and security implementations. Developed automation scripts and tools to improve operational efficiency and reduce manual overhead.
2013 - 2015
Technical support and system administration across diverse IT environments. Built foundational skills in networking, troubleshooting, and infrastructure management.
Building production pipelines that capture business calls via SIPREC, transcribe them in real-time, and extract insights using LLMs. Currently processing thousands of hours of voice data monthly for sales analytics and quality assurance.
Intelligent email routing and categorization system handling high-volume customer communications. Uses LLM-based classification to route emails to the right teams, flag urgent issues, and automate responses to common queries.
API-driven automation for NetSapiens configuration, Proxmox VM management, and monitoring system orchestration. Building tools that eliminate manual configuration and catch problems before they impact production.
Need help with VoIP infrastructure, AI voice integration, or telecom automation? Let's talk.
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