Practical insights on telecom infrastructure, AI voice systems, and production engineering
After six weeks running both Opus 4.6 and Codex 5.3 in production, I've learned they're not competitors—they're complementary tools for different jobs. This post breaks down the real differences, cost tradeoffs, and my routing strategy for a three-tier agent system.
Running both models in production taught me it's not about which is better—it's about which model for what job. Opus handles complex orchestration and open-ended problems, Codex reliably executes defined coding tasks at half the cost. Here's how I route tasks across a three-tier agent platform using Opus, Codex, and Sonnet.
SIPREC is the clean, modern approach that gives you structured metadata alongside audio. Port mirroring still has its place for troubleshooting, but if you're building voice intelligence pipelines, SIPREC is the foundation you want.
Comparing modern SIPREC-based recording with legacy port mirroring approaches. Why SIPREC wins for voice intelligence pipelines, when you might still need packet capture, and how to architect recording systems that scale beyond simple compliance.
How we built an intelligent email routing system that categorizes, prioritizes, and routes thousands of daily customer emails. LLM-based classification, custom business logic, and lessons learned from processing hundreds of thousands of emails in production.
The vCon (virtual conversation) format is finally giving the telecom industry a standard way to package call recordings, transcripts, and metadata together. Why this matters for AI voice intelligence, and how it changes the way we build voice analytics systems.
A frank assessment of where VoIP platform APIs are today. What NetSapiens, FreePBX, and others get right, where they fall short, and what the industry needs to do better to enable real automation and integration at scale.
This callout component highlights key insights or summaries at the top of articles — think of it as my TLDR. Watch for these throughout the blog and knowledge base!
New technical articles on VoIP infrastructure, AI voice systems, and telecom automation are published regularly. Check back soon or follow on LinkedIn for updates.
New posts published periodically. Follow on LinkedIn or check back regularly for updates on telecom infrastructure and AI voice systems.
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